Shiping Policy

Thank you for shopping with UrbenMall. This Shipping Policy outlines how orders are processed, shipped, and delivered through our website, urbenmall.com.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons, promotions, or periods of high order volume, processing times may be slightly extended.

Shipping Timeframes

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

United States

  • Standard Shipping: 5–10 business days

International Shipping

  • Standard International Shipping: 7–20 business days

Please note that these delivery estimates are not guaranteed and may vary due to factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping fees will be displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active after shipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Customs clearance procedures
  • Carrier delays
  • High shipping volumes
  • Incorrect or incomplete shipping information provided by the customer

UrbenMall is not responsible for delays caused by shipping carriers or customs authorities.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, import fees, or other charges may be imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible with your order number and supporting information.

We will work with the shipping carrier to investigate the issue and assist in finding a resolution.

Multiple Shipments

In some cases, items within the same order may be shipped separately depending on product availability, warehouse location, or package size. You may receive multiple tracking numbers for a single order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

PrimeHut LLC
30 N Gould St Ste 41238
Sheridan, WY 82801
United States

Email: primehutllc1995@gmail.com

Website: urbenmall.com

Thank you for choosing UrbenMall. We appreciate your business and are committed to providing a smooth and reliable shopping experience.