Refunds & Returns

1. 15-Day Return Window

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • With all tags, accessories, or manuals included

Items returned with signs of wear or damage may not qualify for a refund.

2. Items That Cannot Be Returned

The following items are non-returnable:

  • Clearance or final sale items

  • Perishable goods

  • Gift cards

  • Personal care items (e.g., cosmetics, opened grooming items)

  • Intimate or sanitary items

  • Customized or personalized products

If you’re unsure whether your item is eligible, contact us before requesting a return.

3. How to Start a Return

To begin a return, contact us at:

📧 primehutllc1995@gmail.com

Please include:

  • Order number

  • Reason for return

  • Photos of the item (if damaged or defective)

If your return is approved, we will email you instructions on how and where to send your package.

Items sent back without prior approval will not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, damaged item).

  • We do not provide pre-paid return labels unless otherwise stated.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos or video of the issue

We will replace the item at no additional cost or offer a full refund, depending on availability.

6. Exchanges

We only offer exchanges for:

  • Defective items

  • Incorrect items received

For size or preference changes, please request a return and place a new order.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing may take 3–10 business days, depending on your bank or card issuer

Shipping fees are non-refundable, unless the return is due to our error.

8. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again

  2. Contact your bank or card company — processing delays may occur

  3. Email us at primehutllc1995@gmail.com if the issue persists

9. Cancellations

Orders may be canceled within 12 hours of purchase.
Once the order is processed or shipped, cancellations are no longer possible.

10. Contact Us

If you have any questions or need help with your return, contact us:

PrimeHut LLC
📧 primehutllc1995@gmail.com
🏢 30 N Gould St Ste 41238, Sheridan, WY 82801